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Firefox 14 mobile sync - "wrong recovery key"

  • 4 replies
  • 3 have this problem
  • 3 views
  • Last reply by rfk

rfk
rfk
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When trying to configure Firefox 14 mobile on my HTC One S (Android 4.0.3) I always end up with the following error: "Wrong recovery key" (translated from German, original error "Falscher Wiederherstellungsschlüssel"). The error appears immediately after pressing the "Connect" button - the app doesn't even try to connect to my server. The entered data is definitely correct and works perfectly on my iPhone using Firefox Home. Any ideas?

When trying to configure Firefox 14 mobile on my HTC One S (Android 4.0.3) I always end up with the following error: "Wrong recovery key" (translated from German, original error "Falscher Wiederherstellungsschlüssel"). The error appears immediately after pressing the "Connect" button - the app doesn't even try to connect to my server. The entered data is definitely correct and works perfectly on my iPhone using Firefox Home. Any ideas?

All Replies (4)

Ibai
Ibai
  • Administrator
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Hi!

Are you following the steps described in the following article?

How do I add a device to Firefox Sync?

Can you tell me exactly in which steps is it failing? Are you getting the 12 character code and adding it to your computer? Do you have a Beta version of Firefox in the mobile? If so, make sure that you uninstall it.

If you can give me exact steps, I can try to figure out if it's a bug or something is failing in the process.

rfk
rfk Question owner
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Sorry, I forgot to mention that I am using a custom sync server. I click below the 12 character code on "advanced setup", check "use own server", enter all of my details and hit "connect" afterwards. But Firefox doesn't even try to connect to the server I entered (I can see that in the server logs) but immediately displays the error message "wrong recovery key".

And as I said, the entered data is definitely correct and works perfectly with Firefox Home.

Ibai
Ibai
  • Administrator
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Sorry for the late reply,

Have you tried to look into the Sync Log in the client side? It seems that there's a problem with the communication, even before it starts. The following link explains how to check the logs and how to open a bug if something doesn't look quite right: https://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/

rfk
rfk Question owner
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Opening "about:sync-log" in Firefox mobile results in an error.