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My firefox locks up routinely on Gmail and Yahoo mail sites. It opens normally, and when I go to the login page, it locks ... in both instances.

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  • 1 has this problem
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  • Last reply by cor-el

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My software locks up while I have Firefox open and am seeking to login to either gmail or yahoo mail.

It works well until I get to the login screen ... and then locks and will not allow any keyboard or mouse work ... except that I can get to my taskmaster and close Firefox and then everything works.

Today, for the first time, it did it on another site.

Is there a 64bit iteration?

I am using the 32 bit Firefox ... the latest version (This all began with this upgrade) on a 64 bit/Windows 7.

Thanks. rg

My software locks up while I have Firefox open and am seeking to login to either gmail or yahoo mail. It works well until I get to the login screen ... and then locks and will not allow any keyboard or mouse work ... except that I can get to my taskmaster and close Firefox and then everything works. Today, for the first time, it did it on another site. Is there a 64bit iteration? I am using the 32 bit Firefox ... the latest version (This all began with this upgrade) on a 64 bit/Windows 7. Thanks. rg

All Replies (2)

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Hi,

Please check if this happens in Safe Mode. Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. All these settings/options/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme, option or hardware acceleration is causing issues. Disabling/enabling hardware acceleration, and some types of add-ons in normal mode may require a Firefox restart.

Uninstalling Add-ons

Uninstalling Toolbars

Troubleshooting Extensions and Themes

Problematic Extensions

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You can check the Firefox version via Help (Alt + H) > About Firefox. As of now officially only 64-bit Linux builds exist. There could be unofficial 64-bit Firefox for Windows.

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A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: