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firefox continually crashes, cannot open it at all

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

adsada
adsada
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I was using firefox fine, then it suddenly crashed, restarting it didn't do anything. Gives me the option to reset things, but it still crashes, even craches in safe mode.

Any suggestions? I am tempted to uninstall and reinstall, but I really need to back up my bookmarks first if I do this, but obviously I can't do that if I can't open firefox!

thanks

I was using firefox fine, then it suddenly crashed, restarting it didn't do anything. Gives me the option to reset things, but it still crashes, even craches in safe mode. Any suggestions? I am tempted to uninstall and reinstall, but I really need to back up my bookmarks first if I do this, but obviously I can't do that if I can't open firefox! thanks

All Replies (3)

user66338
user66338
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

adsada
adsada Question owner
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Hi, my IDs are


Crash ID: bp-45f3f45a-22fc-42b7-bf56-1bb262120703 Crash ID: bp-4fd39d80-c33a-4094-817d-801042120703 Crash ID: bp-ed80b57a-1860-4491-ab21-370e92120703 Crash ID: bp-d69bd0ae-ad77-42d9-b31d-889ef2120703 Crash ID: bp-7032bdb8-36d1-4ecd-95a9-037a82120703 Crash ID: bp-93380ba0-b0e9-4d10-9225-216fd2120703

I got it to work somehow, but then this morning it crashed again

thanks

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: