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Firefox has stopped working

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  • 11 have this problem
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  • Last reply by cor-el

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When I try and open firefox a box comes up that says it closed unexpectidly and that it is now in safe mode but before I can click on anything another box comes up that say firefox has stopped working and will close the program.

When I try and open firefox a box comes up that says it closed unexpectidly and that it is now in safe mode but before I can click on anything another box comes up that say firefox has stopped working and will close the program.

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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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See also:


Are you using the Google website as the startup page?

A possible cause is a problem with the Olympic doodles that Google is currently using on its main search pages.
It is probably easiest to choose a different home page like about:home or use the search bar on the Navigation Toolbar to initiate the searches for now.

Modified by cor-el