Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot get rid of Crash Report Window.

  • 2 replies
  • 10 have this problem
  • 19 views
  • Last reply by cor-el

goingnuts
goingnuts
more options

Several weeks ago Firefox crashed. A Mozilla Crash Report window popped up. I hit the restart button at the bottom of the report window and sent the information off. Since then, every time I close out the browser the same window pops up. FIREFOX IS NOT CRASHING. HOW DO I GET RID OF THIS BEYOND ANNOYING WINDOW? There is no crash ID number that I can find. There is a Report Contents which includes tons of numbers. You cannot cut and paste from the Crash Report, but if someone could tell me what to look for I will be happy to send, if needed.

Several weeks ago Firefox crashed. A Mozilla Crash Report window popped up. I hit the restart button at the bottom of the report window and sent the information off. Since then, every time I close out the browser the same window pops up. FIREFOX IS NOT CRASHING. HOW DO I GET RID OF THIS BEYOND ANNOYING WINDOW? There is no crash ID number that I can find. There is a Report Contents which includes tons of numbers. You cannot cut and paste from the Crash Report, but if someone could tell me what to look for I will be happy to send, if needed.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Are you really running Firefox 3.6.20? That version is quite out of date and insecure, so you should consider upgrading.

Does Firefox "crash" even if you just open it to your home page and then close it or does it depend on what you did during your session?

In recent versions of Firefox, you can enter about:crashes into the address bar to access crash details and research solutions. I don't know whether that was available in Firefox 3.6.

This article describes some troubleshooting steps for tracking down the cause of this behavior: Troubleshoot Firefox crashes (closing or quitting unexpectedly).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.

Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox Profile Folder.

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).