Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Error message everytime opening Firefox

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

regmartinez5
regmartinez5
more options

I tried to download the application from Direct TV to watch their programs on my desktop Apple computer. It asked me to download the newest version of player and then it appeared that the computer crashed. I was on Safari. We totally deleted Safari and the same error message is on Firefox. "Firefox quit unexpectedly" Click reopen to open the application again. This report will be sent to Apple automatically. I get this error message every time try to log into Firefox and have to open in Safemode.

I tried to download the application from Direct TV to watch their programs on my desktop Apple computer. It asked me to download the newest version of player and then it appeared that the computer crashed. I was on Safari. We totally deleted Safari and the same error message is on Firefox. "Firefox quit unexpectedly" Click reopen to open the application again. This report will be sent to Apple automatically. I get this error message every time try to log into Firefox and have to open in Safemode.

All Replies (2)

smo
smo
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Open the Finder by clicking the smiley face icon in the dock.
  2. Navigate to the following directory: ~ / Library / Application Support / Firefox / Crash reports / submitted.
  3. Now, you should see a list of files that contain reports. Click the gear icon in the toolbar (or open the View menu), then select Arrange by > Creation date to get the most recent files at the top of the window.
  4. Open the most recent 5 files with a text editor and copy the IDs.
  5. Paste each ID into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

If it does work in Firefox Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also: