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Why don't Firefox load the updated JCPenney web page?

  • 5 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

Nikilet
Nikilet
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I've just spent nearly an hour on the phone with JCPenney, and then we got cut off. The gal is telling me where things are at on their new web site, and I'm telling her that no such thing appears on my page.

After we got cut off I opened Google Chrome just for the heck of it and used my LastPass to login to JCPenney. LO & BEHOLD!!!! All those things the gal was trying to tell me are on the page -- are actually on the page.

Now why will Google Chrome load JCPenney's new web site while Firefox continues to load the old site?

I've just spent nearly an hour on the phone with JCPenney, and then we got cut off. The gal is telling me where things are at on their new web site, and I'm telling her that no such thing appears on my page. After we got cut off I opened Google Chrome just for the heck of it and used my LastPass to login to JCPenney. LO & BEHOLD!!!! All those things the gal was trying to tell me are on the page -- are actually on the page. Now why will Google Chrome load JCPenney's new web site while Firefox continues to load the old site?

Chosen solution

Thanks a bunch! This worked.

Read this answer in context 👍 0

All Replies (5)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Could you provide a link to the page that has the problem?

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

2. If needed, delete the site's cookies here -- note: if you are in the middle of a purchase, this might clear your cart

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)
Nikilet
Nikilet Question owner
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Chosen Solution

Thanks a bunch! This worked.

Nikilet
Nikilet Question owner
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I didn't have to try your solution, tho I thank you for taking the time to answer me. Bet it would have worked too!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You're welcome.

The first to try in cases like this is always a hard reload (Ctrl+F5).
If that doesn't work then try to clear the cookies (easiest via the Site Identity Button on the location bar > More Information > View Cookies) and possibly the cache if you want to minimize dataloss because you can't delete single cache entries like you can for cookies.