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Is Kaspersky Safe Money add-on incompatible with Firefox 15?

  • 3 replies
  • 16 have this problem
  • 5 views
  • Last reply by ffw62

Walt220
Walt220
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When Firefox updated to FF 15, it did not show Kaspersky Safe Money extension as being incompatible. However, I cannot get it to work in FF 15 and when I try, it generates 'an unknown software exception 0xc0000417..' error message. Kaspersky itself, lists Safe Money as being fine up to FF 12.x and sure enough when I rolled FF 15 back to FF 12, it did work. It also works fine in IE 8. I have emailed Kaspersky Customer Support to confirm if it is in fact incompatible and if it is, will it soon be made compatible with higher versions of Firefox. Anyone else have this problem? At the rate Firefox seems to update, it is a wonder that any add-ons are able to keep up!

When Firefox updated to FF 15, it did not show Kaspersky Safe Money extension as being incompatible. However, I cannot get it to work in FF 15 and when I try, it generates 'an unknown software exception 0xc0000417..' error message. Kaspersky itself, lists Safe Money as being fine up to FF 12.x and sure enough when I rolled FF 15 back to FF 12, it did work. It also works fine in IE 8. I have emailed Kaspersky Customer Support to confirm if it is in fact incompatible and if it is, will it soon be made compatible with higher versions of Firefox. Anyone else have this problem? At the rate Firefox seems to update, it is a wonder that any add-ons are able to keep up!

Chosen solution

Kaspersky Support came up with a solution to Safe Money not working in Firefox 15. They had me uninstall VistaGlazz 2.3 and then reboot. Sure enough, Safe Money worked as it is supposed to once this incompatible software was uninstalled. Not being a computer programmer, I have no idea why I could use IE8 and Chrome with Safe Money but not Firefox until the VistaGlazz program was uninstalled. If Safe Money is not working for you, check to see if you also have VistaGlazz running and if you do, try uninstalling it, rebooting, then check to see if Safe Money will work as it is supposed to.

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All Replies (3)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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Kaspersky 2012 and 2013 is fully compatible with Firefox 15, if you still facing any issue, please contact kaspersky support about it so that they will fix it via patvh through database update.:)

good luck

Modified by Swarnava Sengupta

Walt220
Walt220 Question owner
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Chosen Solution

Kaspersky Support came up with a solution to Safe Money not working in Firefox 15. They had me uninstall VistaGlazz 2.3 and then reboot. Sure enough, Safe Money worked as it is supposed to once this incompatible software was uninstalled. Not being a computer programmer, I have no idea why I could use IE8 and Chrome with Safe Money but not Firefox until the VistaGlazz program was uninstalled. If Safe Money is not working for you, check to see if you also have VistaGlazz running and if you do, try uninstalling it, rebooting, then check to see if Safe Money will work as it is supposed to.

ffw62
ffw62
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Kaspersky is not compatible with FF v.16.0.1 Am sure they will 'fix' this problem the weeks ahead.