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FF will not save my adodns and it keeps popping up the "help improve Mozillafirefox by sending info" I click yes but every time I reboot it pops up.

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

voorhees
voorhees
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Ok so I have uninstalled totally and reinstalled FF totally and the same thing is happening. When I dl it the box appears at top" Will you help improve Firefox by sending information about performance,hardware,usage..ETc then I can say yes or no. I have tried both (FF was dl straight from your site. 6.0.1) no matter what I select it reappears every time I restart FF. Also when I add a theme it will dl and run but as soon as I restart FF it is gone also but It is still listed in my add ons. I have checked the settings and i got submit performace unchecked.

64 bit windows 7..

Ok so I have uninstalled totally and reinstalled FF totally and the same thing is happening. When I dl it the box appears at top" Will you help improve Firefox by sending information about performance,hardware,usage..ETc then I can say yes or no. I have tried both (FF was dl straight from your site. 6.0.1) no matter what I select it reappears every time I restart FF. Also when I add a theme it will dl and run but as soon as I restart FF it is gone also but It is still listed in my add ons. I have checked the settings and i got submit performace unchecked. 64 bit windows 7..

All Replies (5)

ideato
ideato
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Hello voorhees, see if cor-el's reply helps: https://support.mozilla.org/en-US/questions/933827


thank you

voorhees
voorhees Question owner
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I tried that and it will still not go away. however the bottom part I am not sure how to do.


You can check theses prefs on the about:config page. 

   toolkit.telemetry.prompted : 2
   toolkit.telemetry.rejected : true    *******(this one is not even listed)


also not to mention I also have the issue of the add ons not staying active. The themes she is using rests everytime. However on my computer(NOT!!! the one with the problem) it works fine.


UPDATE I ALSO LOOKED AT THE JFS OR W/E FILES LIKE THE LINK SAID AND NOTHING..

Modified by voorhees

ideato
ideato
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Try to create the toolkit.telemetry.rejected.

Go to about:config right-click anywhere in the list of preferences then in the context menu select New then select Boolean put the toolkit.telemetry.rejected, click OK, then set true, click ΟΚ, exit firefox and restart it, and check if the message disappeared.

Modified by ideato

voorhees
voorhees Question owner
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i TRIED AND IT DOES NOT WORK.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Which security software (firewall, anti-virus) do you have?

You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available.

If this hasn't helped then also try to delete the addons.sqlite file.