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Firefox opens to a completely blank page and does not show up in my task manager

  • 2 replies
  • 3 have this problem
  • 11 views
  • Last reply by cleeb

cleeb
cleeb
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I was on the internet, clicked on a link and that's when the problem started. It opened to a totally blank page with nothing on it except the top toolbar with the firefox emblem on the left and on the right, the close, max/min, full screen options.

I have uninstalled, re installed, have no firewalls that I'm aware of and the problem still is happening.

I also clicked on the same link again in internet explorer, and there was no issue.

I have tried looking at other threads, but none I have seen has solved the problem. Firefox also does not work in private mode.


When I click to open firefox, it shows the toolbar where you enter url's for a split second, then dissapears.

I was on the internet, clicked on a link and that's when the problem started. It opened to a totally blank page with nothing on it except the top toolbar with the firefox emblem on the left and on the right, the close, max/min, full screen options. I have uninstalled, re installed, have no firewalls that I'm aware of and the problem still is happening. I also clicked on the same link again in internet explorer, and there was no issue. I have tried looking at other threads, but none I have seen has solved the problem. Firefox also does not work in private mode. When I click to open firefox, it shows the toolbar where you enter url's for a split second, then dissapears.

All Replies (2)

philipp
philipp
  • Moderator
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hello cleeb, from another user we found out that this might be related to malware active on your pc. please close all firefox windows and try running firefox in safemode (by pressing the shift key while you're starting it). in firefox safemode go to firefox > addons > extensions and remove the entry named "Codec v1.0" or any other addons that look suspicious & you have not installed intentionally. afterwards see if you can run firefox normally again...

please also do an in-depth scan of your system with the security software already in place and/or a different tool like the free version of malwarebytes & keep firefox and your plugins up-to-date in order to stay safe on the web.

Troubleshoot Firefox issues caused by malware

Update Firefox to the latest release

https://www.mozilla.org/plugincheck/

cleeb
cleeb Question owner
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Oh my gosh, thank you SO much!