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Can't open attachments on one account but can in another. Something within the one account not functioning?

  • 2 replies
  • 4 have this problem
  • 2 views
  • Last reply by cor-el

CiroColeman
CiroColeman
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When I click to down load the attachment in one of my Yahoo accounts, the box telling me a virus scan runs and finishes showing "Scanning is complete and no viruses were detected" then i click the Continue button which simply disappears and nothing else happens.

If I forward the same email to another Yahoo account and go through same procedure, the attachment opens and I can Save it or Open it, which seems to indicate the problem is lying within my account . . . but where?

thanks in anticipation

Ciro

When I click to down load the attachment in one of my Yahoo accounts, the box telling me a virus scan runs and finishes showing "Scanning is complete and no viruses were detected" then i click the Continue button which simply disappears and nothing else happens. If I forward the same email to another Yahoo account and go through same procedure, the attachment opens and I can Save it or Open it, which seems to indicate the problem is lying within my account . . . but where? thanks in anticipation Ciro

All Replies (2)

dumdidadida
dumdidadida
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Hi,

Please see this.

Support

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

See also: