Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Videos no longer load after I updated to Flash 11.5.502.110, can anyone help me please?

more options

I'm not completely sure why but YouTube and other videos requiring flash no longer work in my browser. I had the most up to date Flash version so I tried an older Flash version and it played videos but they were very crackly and the quality was poor. Is there anyway I can use the latest version of Firefox with the latest version of the Flash plugin?

I'm using a PC with Windows Vista.

I used the Flashblock add-on but I have disabled it. I used Adblock add-on and I have disabled that too but to no avail.

I'm not completely sure why but YouTube and other videos requiring flash no longer work in my browser. I had the most up to date Flash version so I tried an older Flash version and it played videos but they were very crackly and the quality was poor. Is there anyway I can use the latest version of Firefox with the latest version of the Flash plugin? I'm using a PC with Windows Vista. I used the Flashblock add-on but I have disabled it. I used Adblock add-on and I have disabled that too but to no avail.

All Replies (5)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

Nope that didn't fix the problem, just gave me a new, crappy layout in my browser.

more options

Try to disable protected mode in Flash, http://forums.adobe.com/message/4468493

more options

I disabled protected mode like you said and YouTube videos work now. Thank you very much.

more options

Ok I spoke too soon. Some videos work and some don't.

For example this video doesn't load:

http://www.youtube.com/watch?v=zSG6uY3dMvc