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"Firefox Certificate Installator has stoppped working" error message

  • 4 replies
  • 14 have this problem
  • 5 views
  • Last reply by smilingsun

bradjackson53
bradjackson53
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Every time I start FIrefox, I receive the error "Firefox Certificate Installator has stopped working". This started after I updated my Kaspersky antivirus to the 2013 version.

Every time I start FIrefox, I receive the error "Firefox Certificate Installator has stopped working". This started after I updated my Kaspersky antivirus to the 2013 version.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
bradjackson53
bradjackson53 Question owner
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Restarted in safe mode with the default theme twice and the error still occurs. It happens before I receive the dialog to restart in safe mode.

bradjackson53
bradjackson53 Question owner
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Well, the error has stopped occurring. Not sure if it fixed itself or if whatever was triggering the error is not running anymore.

smilingsun
smilingsun
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As far as I know, the Kaspersky Antivirus 2013 software may be incompatible with Firefox 21, thus invokes this error.