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hotmail address book no longer works

  • 3 replies
  • 6 have this problem
  • 2 views
  • Last reply by janiemel

janiemel
janiemel
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My hotmail address book no longer works. When I press "To" in the address bar, nothing comes up. If I press "reply" to respond to an email then again, nothing happens. I have to copy and paste the address. The only way I can find out an address is to go into the search box, bring up an old email and paste the address from it. This problem happened a while ago and seems to be after one of the automatic Firefox updates. Please can you advise? Thanks

My hotmail address book no longer works. When I press "To" in the address bar, nothing comes up. If I press "reply" to respond to an email then again, nothing happens. I have to copy and paste the address. The only way I can find out an address is to go into the search box, bring up an old email and paste the address from it. This problem happened a while ago and seems to be after one of the automatic Firefox updates. Please can you advise? Thanks

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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All Replies (3)

user633449
user633449
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Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
janiemel
janiemel Question owner
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A big thanks. That worked like a dream. Address book restored. Stress levels reduced!

VERY, VERY GRATEFUL