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I have Friefox 17 and use Windows 7. I can't seem to click on all of the the links at the top of pages. Is anyone else having this issue? How to fix?

  • 2 replies
  • 2 have this problem
  • 10 views
  • Last reply by cor-el

jfslaw
jfslaw
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I updated to FF 17 and use Windows 7 on a 2 yr old Sony Vaio Laptop. Since updating, I cannot seem to click on certain links, most of which seem to be located at the top of web pages. I also have trouble using click and hold to scroll feature (on the side). It's very finicky about where on the sliding button I can click on to make it work. I have no problem using the up and down arrow buttons on the side though.

How to fix?

I updated to FF 17 and use Windows 7 on a 2 yr old Sony Vaio Laptop. Since updating, I cannot seem to click on certain links, most of which seem to be located at the top of web pages. I also have trouble using click and hold to scroll feature (on the side). It's very finicky about where on the sliding button I can click on to make it work. I have no problem using the up and down arrow buttons on the side though. How to fix?

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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All Replies (2)

user633449
user633449
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Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Problems with buttons and links at the top of the page not working can be caused by an extension like the Yahoo! Toolbar or a Babylon extension that extents too much downwards and covers the top part of the browser window and thus makes links and buttons in that part of the screen not clickable.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.