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Need more info on solving script errors -- don't have Webroot on my computer, but it gets tied up for hours at a time with Mozilla script blockages !!!!

stevestringham
stevestringham
more options

Whenever I am logged into FF, my computer will eventually grind to a halt -- sometimes after a few minutes, and sometimes after a few hours. I then get the script error message shown below.

"A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete."

**************************************************************************

Below that generic message is one of these specific messages:

Script: resource://gre/modules/XPCOMUtils.jsm:320

https://secure.wlxrs.com/w!xbEiA1hkt!tswyuOeDSQ/litedepex.js:1

resource://gre/modules/XPCOMUtils.jsm:323

resource://gre/modules/XPCOMUtils.jsm:325

resource:///components/nsPrompter.js:434

https://gfx7.hotmail.com/mail/16.2.7137.1204/c2a.js:1

resource://gre/modules/XPCOMUtils.jsm:325

https://secure.wlxrs.com/w!xbEiA1hkt!tswyuOeDSQ/wlive.js:1


https://secure.wlxrs.com/_D/w!xbEiA1hkt!tswyuOeDSQ/jquery-min.js:47

chrome://global/content/bindings/textbox.xml:98

chrome://mozapps/content/downloads/download.xml:71

Script: https://mail.google.com/_/mail-static/_/js/main/m_i,t/rt=h/ver=am293eyFlXI.en./sv=1/am=!v8Czf-oeNMn0BO3a1PgLcnZDWwl3f6w7siCzO0WZ4q30IbVM6NJqQEKHLeJhMzB_YcWyBQ/d=1:2729

http://pagead2.googlesyndication.com/pagead/osd.js:12

https://gfx7.hotmail.com/mail/16.2.7137.1204/cmpt0.js:1

http://mail.yimg.com/zz/combo?nq/launch/common-neo-base_6549.js&nq/launch/common-neo-om_6549.js&nq/launch/search-neo_6549.js&nq/launch/inbox-om_6549.js&nq/launch/inbox-listview-new_6549.js&nq/launch/inbox-message-new_6549.js&nq/launch/inbox-minty-fresh_6549.js&nq/launch/inbox-base_6549.js&nq/intl/js/launch/lang_en-US_6549.js&nq/intl/js/launch/conf_us_6549.js:194

************************************************************************************

I have no such problem with Internet Explorer or when the computer is not connected to the Internet; it is specific to FF. I do not have Webroot Spysweeper on my computer.

Strangely enough, we do not have this problem with two other PCs that use FF, nor did I have it on these two computers during the first few years that I used them with FF. I bought a new PC, moved my files onto it, then suddenly it had the same problem, which is what made me think it was a malware issue.

I checked Windows Defender and found that was not switched on and could not be switched on. So I bought three different anti-malware programs beginning with Malwarebytes and then SpyBlaster and SpyBot S&D. But they did no good.

Just pressing the "continue" button in response to the script error message does not good, since it allows the computer to continue grinding to a halt. Worse, if those scripts are malware, I don't want them sending private info to internet sites, which is apparently their function.


Please help me root out the problem. It has made my computer inoperative for several hours a day for the past few months.

Whenever I am logged into FF, my computer will eventually grind to a halt -- sometimes after a few minutes, and sometimes after a few hours. I then get the script error message shown below. "A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete." <nowiki>**************************************************************************</nowiki> Below that generic message is one of these specific messages: Script: resource://gre/modules/XPCOMUtils.jsm:320 https://secure.wlxrs.com/w!xbEiA1hkt!tswyuOeDSQ/litedepex.js:1 resource://gre/modules/XPCOMUtils.jsm:323 resource://gre/modules/XPCOMUtils.jsm:325 resource:///components/nsPrompter.js:434 https://gfx7.hotmail.com/mail/16.2.7137.1204/c2a.js:1 resource://gre/modules/XPCOMUtils.jsm:325 https://secure.wlxrs.com/w!xbEiA1hkt!tswyuOeDSQ/wlive.js:1 https://secure.wlxrs.com/_D/w!xbEiA1hkt!tswyuOeDSQ/jquery-min.js:47 chrome://global/content/bindings/textbox.xml:98 chrome://mozapps/content/downloads/download.xml:71 Script: https://mail.google.com/_/mail-static/_/js/main/m_i,t/rt=h/ver=am293eyFlXI.en./sv=1/am=!v8Czf-oeNMn0BO3a1PgLcnZDWwl3f6w7siCzO0WZ4q30IbVM6NJqQEKHLeJhMzB_YcWyBQ/d=1:2729 http://pagead2.googlesyndication.com/pagead/osd.js:12 https://gfx7.hotmail.com/mail/16.2.7137.1204/cmpt0.js:1 http://mail.yimg.com/zz/combo?nq/launch/common-neo-base_6549.js&nq/launch/common-neo-om_6549.js&nq/launch/search-neo_6549.js&nq/launch/inbox-om_6549.js&nq/launch/inbox-listview-new_6549.js&nq/launch/inbox-message-new_6549.js&nq/launch/inbox-minty-fresh_6549.js&nq/launch/inbox-base_6549.js&nq/intl/js/launch/lang_en-US_6549.js&nq/intl/js/launch/conf_us_6549.js:194 <nowiki>************************************************************************************</nowiki> I have no such problem with Internet Explorer or when the computer is not connected to the Internet; it is specific to FF. I do not have Webroot Spysweeper on my computer. Strangely enough, we do not have this problem with two other PCs that use FF, nor did I have it on these two computers during the first few years that I used them with FF. I bought a new PC, moved my files onto it, then suddenly it had the same problem, which is what made me think it was a malware issue. I checked Windows Defender and found that was not switched on and could not be switched on. So I bought three different anti-malware programs beginning with Malwarebytes and then SpyBlaster and SpyBot S&D. But they did no good. Just pressing the "continue" button in response to the script error message does not good, since it allows the computer to continue grinding to a halt. Worse, if those scripts are malware, I don't want them sending private info to internet sites, which is apparently their function. Please help me root out the problem. It has made my computer inoperative for several hours a day for the past few months.

Modified by cor-el

All Replies (1)

iamjayakumars
iamjayakumars
more options

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.