Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can not forward emails with Firefox, verizon says it is not their problem.

  • 2 replies
  • 2 have this problem
  • 4 views
  • Last reply by dockgsp

more options

On my sign in account I can not fwd emails using Firefox, I can fwd using explorer. My wife can fwd emails on Firefox on her sign in account on the same computer. Verizon says it's not their problem, because the email works when using explorer.

On my sign in account I can not fwd emails using Firefox, I can fwd using explorer. My wife can fwd emails on Firefox on her sign in account on the same computer. Verizon says it's not their problem, because the email works when using explorer.

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

got message that Firefox 17 was installed and optimized for Yahoo.

Still can not FWD emails. Can you get into this computer on a share fix?