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Crash ID: bp-eb6a3377-e94a-4563-8657-b57132130111

  • 3 replies
  • 1 has this problem
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  • Last reply by cor-el

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I had itunes firefox and runescape client open when i noticed my computer running fast. i closed firefox first, then itunes, then the game client. when my computer "calmed down" i went to relaunch firefox and got a crash report. after few failed attempts i uninstalled/re installed a number of times.

I had itunes firefox and runescape client open when i noticed my computer running fast. i closed firefox first, then itunes, then the game client. when my computer "calmed down" i went to relaunch firefox and got a crash report. after few failed attempts i uninstalled/re installed a number of times.

Chosen solution

Looks one of these crashes with a random dll in the modules list: dbnbmyby.dll.
See https://support.mozilla.org/en-US/forums/contributors/708895

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

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All Replies (3)

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In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy all to clipboard. Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

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i cant launch firefox. it keeps showing the crash reporter

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Chosen Solution

Looks one of these crashes with a random dll in the modules list: dbnbmyby.dll.
See https://support.mozilla.org/en-US/forums/contributors/708895

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: