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New computer, windows 7 64bit, installed 18.0 but it has never started....it keeps crashing. Help....

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  • 1 has this problem
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  • Last reply by richpdc

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I have never been able to start it on this computer, it crashes everytime. I do have crash reports but I don't know what to do with them,

I have never been able to start it on this computer, it crashes everytime. I do have crash reports but I don't know what to do with them,

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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I was able to fix it with some research on the Internet by disabling hardware acceleration in Firefox. Thanks anyway!!