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Ever since the last automatic download of Firefox my Yahoo Mail crashes every time I use it. What's up???

  • 2 replies
  • 9 have this problem
  • 2 views
  • Last reply by cor-el

Cjhalvorson
Cjhalvorson
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Started computer and it had an automatic update. Right after that the yahoo mail would lock up as soon as I tired to send an email. Error would say Firefox not responding. Sometimes it happens as soon as I open an email too. Tried uninstalling and reinstalling Firefox but nothing changed.

Started computer and it had an automatic update. Right after that the yahoo mail would lock up as soon as I tired to send an email. Error would say Firefox not responding. Sometimes it happens as soon as I open an email too. Tried uninstalling and reinstalling Firefox but nothing changed.

All Replies (2)

philipp
philipp
  • Moderator
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hello Cjhalvorson, please see if a reset of firefox can solve the issue...

Refresh Firefox - reset add-ons and settings

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.