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FF is not opening even uninstalled Java, Flash, Shockware and new install of firefox. It is still crashing. Crash ID: bp-86f02078-e5d6-4a3c-8b97-7df152130129

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  • Last reply by AliceWyman

Humv
Humv
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Each time I try to start firefox (FF), it crashes. I tried reinstalling new version couple of times, it is still crashing. I uninstalled: J2SE Runtime Environment 5.0 Update 11 Jave 7 Update 9 Adobe Flash Player Plugin Adobe Flash ActiveX Adobe Shockware Player 11.6 After new install, FF is still crashing.

Crash ID: bp-86f02078-e5d6-4a3c-8b97-7df152130129 Crash ID: bp-6db32472-b5d3-4f25-af10-3e8f72130129

Each time I try to start firefox (FF), it crashes. I tried reinstalling new version couple of times, it is still crashing. I uninstalled: J2SE Runtime Environment 5.0 Update 11 Jave 7 Update 9 Adobe Flash Player Plugin Adobe Flash ActiveX Adobe Shockware Player 11.6 After new install, FF is still crashing. Crash ID: bp-86f02078-e5d6-4a3c-8b97-7df152130129 Crash ID: bp-6db32472-b5d3-4f25-af10-3e8f72130129

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AliceWyman
AliceWyman
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The report for first Crash ID: bp-86f02078-e5d6-4a3c-8b97-7df152130129 is 

https://crash-stats.mozilla.com/report/index/86f02078-e5d6-4a3c-8b97-7df152130129
Firefox 18.0.1 Crash Report [@ nsPrefBranch::GetIntPref(char const*, int*)

Related Bug: 

828184 REOPENED --- startup crash in nsPrefBranch::GetIntPref with QIPCAP.dll (Websense Endpoint)

(The second Crash ID: bp-6db32472-b5d3-4f25-af10-3e8f72130129 has the same signature and related bug)

QIPCAP.dll is a DLL that belongs to Websense Endpoint software https://www.websense.com/content/Home.aspx

Try Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

  • You can open Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut and just use "'Start in Safe Mode"

If Firefox no longer crashes when you start in Firefox Safe Mode, your problem is probably caused by an extension related to Websense Endpoint software.

If Firefox still crashes in Safe Mode, you will need to contact Websense Endpoint support or else disable or uninstall that software and use another security product.