Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to open my email messages on Firefox? How do I fix this?

  • 3 replies
  • 2 have this problem
  • 128 views
  • Last reply by evita2760

evita2760
evita2760
more options

I am not able to read my emails while I am in Firefox. This has happened about 8 days ago. I don't recall how this happened because I was able to use FF very well & never had any problems. I have been using Internet Explorer because most of my work has to be done on IE, the problem is that IE crashes too many times and its become very slow, I am just sick of it. I decided to use FF to read my emails & to do my PCH sweepstakes and play some games and maybe I would not get the screen crashing effect that I'm getting on IE. However, in order to get to do this I must open my email messages to proceed with the sweepstakes, but for some reason when I click on my messages nothing happens, they don't open up. How can this be repaird? I have even gone as far as deleting FF and re-downloading it again, but the problem still persists. I need help please!

I made a copy of my email screen to place in the box below, but it is not allowing me to paste? I tried clicking on install but all I got was an error message that it could not open up this document because it needs to know the creator. I've tried to open with different programs but it just won't work. Can anyone please give me some assistance?

I am not able to read my emails while I am in Firefox. This has happened about 8 days ago. I don't recall how this happened because I was able to use FF very well & never had any problems. I have been using Internet Explorer because most of my work has to be done on IE, the problem is that IE crashes too many times and its become very slow, I am just sick of it. I decided to use FF to read my emails & to do my PCH sweepstakes and play some games and maybe I would not get the screen crashing effect that I'm getting on IE. However, in order to get to do this I must open my email messages to proceed with the sweepstakes, but for some reason when I click on my messages nothing happens, they don't open up. How can this be repaird? I have even gone as far as deleting FF and re-downloading it again, but the problem still persists. I need help please! I made a copy of my email screen to place in the box below, but it is not allowing me to paste? I tried clicking on install but all I got was an error message that it could not open up this document because it needs to know the creator. I've tried to open with different programs but it just won't work. Can anyone please give me some assistance?

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Read this answer in context 👍 1

All Replies (3)

user633449
user633449
more options

Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

user847169
user847169
more options

First make sure Java and Flash are up to date, if not, uninstall and install newest versions please :)

And consider switching to http://www.mozilla.org/en-US/firefox/all-aurora.html - choose your language and install that one.

I know some other persons which had not been happy at all with V18 but loved Aurora :)

Modified by user847169

evita2760
evita2760 Question owner
more options

Hi Tylerdowner,

I just want to say Thank you very,very much. You have managed to help me fixed my problem and for that I'm very grateful. You don't know the hard time I've been having just trying to do this. It's done, I can now read my emails and live is beautiful! Have a pleasant day.

Evita2760