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Newegg secure page will not work in FF 19.0.2

  • 4 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

energywalker
energywalker
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Last weekend The sign in button to my account will not work in Firefox and Chrome but will work in IE8 with errors The validation also does not work in Chrome Of course Newegg cannot help but reported it anyway Already tried the usual troubleshooting... Why does this javascript button not work?

this is the page:

https://secure.newegg.com/Shopping/ShoppingLogin.aspx?tojump=0&SPSign=false&nextpage=https%3a%2f%2fsecure.newegg.com%2fShopping%2fCheckoutStep1.aspx%3fCartID%3d463%252bU6I1LPRJGVGUVYE%26SPSign%3dfalse

Last weekend The sign in button to my account will not work in Firefox and Chrome but will work in IE8 with errors The validation also does not work in Chrome Of course Newegg cannot help but reported it anyway Already tried the usual troubleshooting... Why does this javascript button not work? this is the page: https://secure.newegg.com/Shopping/ShoppingLogin.aspx?tojump=0&SPSign=false&nextpage=https%3a%2f%2fsecure.newegg.com%2fShopping%2fCheckoutStep1.aspx%3fCartID%3d463%252bU6I1LPRJGVGUVYE%26SPSign%3dfalse

All Replies (4)

user633449
user633449
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Do the steps at Websites look wrong or appear differently than they should help?

energywalker
energywalker Question owner
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Did a FF reset Scanned with Combofix Still not working....

energywalker
energywalker Question owner
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IE8 says Newegg certificate errors Hmmm

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to rename the cert8.db file in the Firefox profile folder to cert8.db.old or delete the cert8.db file to remove intermediate certificates that Firefox has stored.
If that helped to solve the problem then you can remove the renamed cert8.db.old file.
Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previous intermediate certificates.
Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.

If that didn't help then remove or rename secmod.db (secmod.db.old) as well.

You can use this button to go to the Firefox profile folder:

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.