Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

a window for "FileIce.net" is frozen on my screen and I can't get it off.

more options

one of my kids was using my computer w/o permission. They haven't told me exactly what they were doing, but one of them did say they were looking at a website that had something to do with downloading something from a website regarding Playstation 3 onto the computer, putting that onto a flashdrive, then transferring that to their Playstation 3. I can't say I know that's what has caused this to happen. However, there is a sort of sign-up/download window for a site called FileIce.net which I can't close on the screen. I can minimize it, which I have done. I don't see anything about it on my population of programs under Control Panel/Programs and Features, even when looking at the dates things may have been installed. What do you suggest? KeithMcIntyre at kjmcintyre@xxxxxxxxxxx.xxx (email removed - c)

one of my kids was using my computer w/o permission. They haven't told me exactly what they were doing, but one of them did say they were looking at a website that had something to do with downloading something from a website regarding Playstation 3 onto the computer, putting that onto a flashdrive, then transferring that to their Playstation 3. I can't say I know that's what has caused this to happen. However, there is a sort of sign-up/download window for a site called FileIce.net which I can't close on the screen. I can minimize it, which I have done. I don't see anything about it on my population of programs under Control Panel/Programs and Features, even when looking at the dates things may have been installed. What do you suggest? KeithMcIntyre at kjmcintyre@xxxxxxxxxxx.xxx ''(email removed - c)''

Modified by cor-el

All Replies (5)

more options

Hi kjmcintyre,

I guess this is caused by malware. Have a look at this article:
Troubleshoot Firefox issues caused by malware
for details and solutions.
Hope that helped you! Please report back!

more options

me too i have that problem help :(

more options

if i try to close it it says you only have 2 warnings then ure system will be unsuable help pls

more options

i cant even minimize it

more options

now i know hte sulotion download bit defender 30 days trial it will work