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ever since you instructed me to reset my firefox to defaults, I have dropped from the server 6-12 times a day, why is this happening,

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  • Last reply by cor-el

kvega777
kvega777
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I had some problems, got a ticket issued, was told to reset all to defaults on firefox. I did that, now the last 2 days, I have had more than 12 times where firefox cannot connect with the server. It does work sometimes., but it seems to be getting worse. I am certain it is not the hardware in this case. It was not until I saw a search engine called Whitesmoke in the search field, that problems began. I went through all the recommended ways to remove and ultimately I was successful, I think, could the server problem be caused by this Whitesmoke search engine hijacker? Please provide a solution, I am sure I am not the only one experiencing this. My system has also slowed down to a snails pace since I reset to your defaults, what can be done about that?

Thanks so much for your help.

Kathy Vega

I had some problems, got a ticket issued, was told to reset all to defaults on firefox. I did that, now the last 2 days, I have had more than 12 times where firefox cannot connect with the server. It does work sometimes., but it seems to be getting worse. I am certain it is not the hardware in this case. It was not until I saw a search engine called Whitesmoke in the search field, that problems began. I went through all the recommended ways to remove and ultimately I was successful, I think, could the server problem be caused by this Whitesmoke search engine hijacker? Please provide a solution, I am sure I am not the only one experiencing this. My system has also slowed down to a snails pace since I reset to your defaults, what can be done about that? Thanks so much for your help. Kathy Vega

All Replies (1)

cor-el
cor-el
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A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: