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Firefox-20 is CRASHING while trying to upload more than 450MB file

  • 3 replies
  • 1 has this problem
  • 9 views
  • Last reply by Andrew

suryapavan
suryapavan
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Hi all, I am using Firefox-20.0.1 in Win-7 OS. When I tried to upload of file-size more than 450MB, firefox-20 is getting crashed. None of the other browsers crashes while doing uploads upto 2GB. Other browsers i use are namely chrome, IE and even Firefox-12 is working fine while uploading filesizes upto 2GB.

Below are the crash reports

Crash ID: bp-2018392d-7660-4a29-ae20-4c7482130507
Crash ID: bp-b2e3aece-14df-4db5-9a45-7e7fc2130425

Please help!

Regards, SuryaPavan

Hi all, I am using Firefox-20.0.1 in Win-7 OS. When I tried to upload of file-size more than 450MB, firefox-20 is getting crashed. None of the other browsers crashes while doing uploads upto 2GB. Other browsers i use are namely chrome, IE and even Firefox-12 is working fine while uploading filesizes upto 2GB. Below are the crash reports<br /> Crash ID: bp-2018392d-7660-4a29-ae20-4c7482130507 Crash ID: bp-b2e3aece-14df-4db5-9a45-7e7fc2130425 Please help! Regards, SuryaPavan

Modified by cor-el

All Replies (3)

Andrew
Andrew
  • Moderator
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

suryapavan
suryapavan Question owner
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Hi,

Thanks a lot for the detailed steps. Yes, you are correct. The problem is due to extension that i have had for my Firefox. I tried disabling all my extensions one-by-one. Finally the issue was not found when i disabled "Firebug" extension.

I am currently using 1.11.2 version of firebug.

Please help in finding a solution for this issue.

Thanks, SuryaPavan

Andrew
Andrew
  • Moderator
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Please update to the latest version of Firebug.