Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I want to install a fresh copy of FireFox do I have to uninstall the old copy first?

  • 3 replies
  • 3 have this problem
  • 2 views
  • Last reply by user4138

more options

Some way I messed up Firefox when I installed then uninstalled a program. Now I can't find the Firefox home page. I want to re-install a fresh copy of Mozilla Firefox to cure the problem

Some way I messed up Firefox when I installed then uninstalled a program. Now I can't find the Firefox home page. I want to re-install a fresh copy of Mozilla Firefox to cure the problem

Chosen solution

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Read this answer in context 👍 2

All Replies (3)

more options

Chosen Solution

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

more options

Try to use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

The default Firefox home page is about:home and is selected automatically if you leave the home page setting blank.

  • Tools > Options > General > Startup: Home page

Firefox supports multiple home pages separated by '|' symbols.

more options

Thanks to everyone for your help.

Kudos to Tylerdowner your suggestion fixed my problem.