Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cant access my school classes.... I have new laptop firedfox has never given me any problems like this before??!! says "please wait while module loads"

feistykitten87
feistykitten87
more options

I just recently purchased a new laptop for my home. I downloaded firefox b/c I prefer this over internet explorer. However firefox is not allowing me access to my "classes" I keep getting an error message of "please wait while the module loads". I searched this on google and the individual posting said to download a new version of firefox clear the cache and your good to go...... Not exactly I repeated this process 3 times, only to discover it is STILL not loading. My computer at work loads my school classes just fine. :-((( Please help me to fix this problem. It's such a head ache.

Sincerely,

Sydney

I just recently purchased a new laptop for my home. I downloaded firefox b/c I prefer this over internet explorer. However firefox is not allowing me access to my "classes" I keep getting an error message of "please wait while the module loads". I searched this on google and the individual posting said to download a new version of firefox clear the cache and your good to go...... Not exactly I repeated this process 3 times, only to discover it is STILL not loading. My computer at work loads my school classes just fine. :-((( Please help me to fix this problem. It's such a head ache. Sincerely, Sydney

All Replies (3)

Andrew
Andrew
  • Moderator
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
feistykitten87
feistykitten87 Question owner
more options

You are a genius!!!! You fixed it!! ;-) Thanks sooo much. I was just now able to view my final grades. Thanks so much!!