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No matter what I do I cannot get the uninstall wizard to come up. How do I uninstall Mozilla Firefox?

youleroy
youleroy
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Program uninstall doesn't work, helper.exe doesn't bring up the uninstall wizard. I'm tired of the problems from it even though we don't have it as our default browser. I just want it gone! I've tried the suggestions in the chat forum to no avail.

Program uninstall doesn't work, helper.exe doesn't bring up the uninstall wizard. I'm tired of the problems from it even though we don't have it as our default browser. I just want it gone! I've tried the suggestions in the chat forum to no avail.

All Replies (1)

iamjayakumars
iamjayakumars
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  1. close all Firefox windows (click Exit from the Firefox or File menu).
  2. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.

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Try to start Windows Explorer as administrator by right-clicking its icon. Go to those folders and right-click them. Click Properties and under "Permissions" make sure all read/write permissions are checked. If Windows doesn't allow to enable them, start Windows in Safe Mode.

Starting Windows in Safe Mode may prevent your computer from running any malware or tool that may be blocking some administration actions such as removing a folder, modifying a system file, uninstalling a program, etc.

To start Windows in Safe Mode under Windows XP, Vista or 7, press F8 repeatedly during reboot until a menu appears, and choose Safe Mode. Under Windows 8 you should start (Windows+R) msconfig, go to Boot and mark "Start on safe mode". Reboot your computer and Windows 8 will run safe mode.

Once on Safe Mode try to perform the action you were trying to do and check if it now works.

You should delete the following folders if present: 

   C:\Program Files\Mozilla Firefox
   C:\ProgramData\Mozilla Firefox
   C:\ProgramData\Mozilla
   C:\Users\username\AppData\Local\Mozilla
   C:\Users\username\AppData\Local\Mozilla Firefox
   C:\Users\username\AppData\Roaming\Mozilla
   C:\Users\username\AppData\Roaming\Mozilla Firefox

Also cleanup your temporary and rubbish files with Windows built-in hard disk cleaner or alternatives such as CCleaner or TuneUP utilities.