Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't open a link of a site

  • 4 replies
  • 6 have this problem
  • 1 view
  • Last reply by SpiritRush

more options

When I click the link, literally nothing happens. Upon right-clicking and clicking "inspect element", I find that the link has the following code: href="javascript:openInfoWindow(2);"

I can open this link on other computers, but not my own at home. I believe this is an error in my settings? Perhaps the javascript settings, but I can't fix it.

When I click the link, literally nothing happens. Upon right-clicking and clicking "inspect element", I find that the link has the following code: href="javascript:openInfoWindow(2);" I can open this link on other computers, but not my own at home. I believe this is an error in my settings? Perhaps the javascript settings, but I can't fix it.

Modified by SpiritRush

All Replies (4)

more options

Maybe the page has a javascript syntax error or something like it, can you share the URL where this is happening?

more options

I wish I could, but it is an account/password exclusive page. I don't think it's a syntax error since I can access it on other computers.

more options

Hi SpiritRush,

Can you attempt to run Firefox in Modo Seguro? Although not always the root cause of the problem, add-ons can sometimes cause conflicts, and running Firefox in Safe Mode is a quick and easy way to troubleshoot for these types of problems.

Please let us know the problem persists after running FIrefox in Safe Mode.

Thanks!!

- Ralph

more options

Hello rjbd,

Wow, It worked, thank you! So I guess there is an add-on getting in the way?