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All of a sudden I cannot open my mail in aol.com.

  • 1 reply
  • 23 have this problem
  • 1 view
  • Last reply by kobe

dantepeter
dantepeter
more options

Until recently I have had no problem. Yesterday and today, if I go into my aol mail, I cannot open any messages. I can delete them, but I cannot open them to read them.

Any suggestions?

Until recently I have had no problem. Yesterday and today, if I go into my aol mail, I cannot open any messages. I can delete them, but I cannot open them to read them. Any suggestions?

All Replies (1)

kobe
kobe
more options

Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

AND

Clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Let us know if this solves the issues you are having.

Thank you.

Modified by kobe