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fire fox is not repsonding?

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by user633449

yellaboi
yellaboi
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Web site informed me that there was an update available and I clicked ok in order to update, ever since when I try to open fire fox the message says ""your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now? 

 yes or no

but no matter how many times click yes and let the computer restart firefox is still in the same condition!

Web site informed me that there was an update available and I clicked ok in order to update, ever since when I try to open fire fox the message says ""your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now? yes or no but no matter how many times click yes and let the computer restart firefox is still in the same condition!

All Replies (1)

user633449
user633449
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Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!