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Extensions stop working if Firefox was closed forcibly

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If Firefox was stopped forcibly for a few times then add-ons disappear from Firefox menu and stop working. But if I try to disable and re-enable add-on this issue no longer reproducable.

How to reproduce: 1. Open Firefox 2. Go to Settings->Apps->Firefox 3. Force stop Firefox 4. Repeat steps 1 - 3 5. After these steps add-ons disappear from Firefox menu.

Any other way to fix this or prevent this from happening?

If Firefox was stopped forcibly for a few times then add-ons disappear from Firefox menu and stop working. But if I try to disable and re-enable add-on this issue no longer reproducable. How to reproduce: 1. Open Firefox 2. Go to Settings->Apps->Firefox 3. Force stop Firefox 4. Repeat steps 1 - 3 5. After these steps add-ons disappear from Firefox menu. Any other way to fix this or prevent this from happening?

All Replies (1)

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Restart your mobile and give a try..