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Capture & Print add-on icons won't go away.

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by Andrew

marentz
marentz
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I recently downloaded and then deleted the Capture & Print add-on. The S (screen capture), W (window capture), and R (region capture) icons, however, are still showing up in the top, right hand corner of my browser, right beside the minimize, restore, and exit icons. The S, W, and R icons are in the way when I try to close tabs or open new ones (up at the top of my screen). I have restarted my computer several times, but these icons continue to show up. Every now and again they go away, but then they come back.

I've tried going to the Toolbar Layout area, but when I open that, the icons disappear, and I'm not able to drag them away and delete them.

I recently downloaded and then deleted the Capture & Print add-on. The S (screen capture), W (window capture), and R (region capture) icons, however, are still showing up in the top, right hand corner of my browser, right beside the minimize, restore, and exit icons. The S, W, and R icons are in the way when I try to close tabs or open new ones (up at the top of my screen). I have restarted my computer several times, but these icons continue to show up. Every now and again they go away, but then they come back. I've tried going to the Toolbar Layout area, but when I open that, the icons disappear, and I'm not able to drag them away and delete them.

All Replies (1)

Andrew
Andrew
  • Moderator
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.