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Firefox keep crashing

kilobravo26
kilobravo26
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When I start firefox it keep crashing and only works when I am in firefox safe mode. All the add on are disable, here are the latest crash reports:

bp-b35505ca-7e16-4964-b061-a9b5e21306246/24/201310:16 AM bp-7e65ba96-628c-4c9a-9558-c439321306246/24/201310:16 AM bp-4e46cf51-3081-48a8-b15c-f226321306246/24/201310:16 AM bp-65c0004a-8dfb-4830-bfd3-8b84e21306246/24/201310:16 AM bp-19045286-6098-48ca-898b-9aaad21306246/24/201310:16 AM

When I start firefox it keep crashing and only works when I am in firefox safe mode. All the add on are disable, here are the latest crash reports: bp-b35505ca-7e16-4964-b061-a9b5e21306246/24/201310:16 AM bp-7e65ba96-628c-4c9a-9558-c439321306246/24/201310:16 AM bp-4e46cf51-3081-48a8-b15c-f226321306246/24/201310:16 AM bp-65c0004a-8dfb-4830-bfd3-8b84e21306246/24/201310:16 AM bp-19045286-6098-48ca-898b-9aaad21306246/24/201310:16 AM

Chosen solution

All of your crash reports are linked to a bug report entitled "[Win7] startup crash in _d2d_clear_surface @ CContext::RestorePipelineStateImpl (d3d11.dll, after installing KB2670838) on Asus computers".

One of the key changes in Firefox's Safe Mode (Diagnose Firefox issues using Troubleshoot Mode) is that Firefox's use of hardware acceleration of graphics is disabled. This feature is sensitive to graphics driver incompatibilities, so it's worth a try doing that in normal mode, if you can keep Firefox running for a minute.

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

If you restart Firefox after that, is the issue resolved (or at least improved)?

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All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Chosen Solution

All of your crash reports are linked to a bug report entitled "[Win7] startup crash in _d2d_clear_surface @ CContext::RestorePipelineStateImpl (d3d11.dll, after installing KB2670838) on Asus computers".

One of the key changes in Firefox's Safe Mode (Diagnose Firefox issues using Troubleshoot Mode) is that Firefox's use of hardware acceleration of graphics is disabled. This feature is sensitive to graphics driver incompatibilities, so it's worth a try doing that in normal mode, if you can keep Firefox running for a minute.

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

If you restart Firefox after that, is the issue resolved (or at least improved)?

kilobravo26
kilobravo26 Question owner
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Thanks it works now