Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Blank Screen on FamilySearch.org

  • 1 reply
  • 12 have this problem
  • 8 views
  • Last reply by user633449

KGidd
KGidd
more options

I have had a problem with familysearch.org not displaying results. All that appears is a blank screen after clicking a link to show databases in the records collection.

Here's the solution:

Click VIEW > CHARACTER ENCODING > WESTERN (ISO-8859-1)

Then click VIEW > CHARACTER ENCODING > AUTO-DETECT > OFF

I have had a problem with familysearch.org not displaying results. All that appears is a blank screen after clicking a link to show databases in the records collection. Here's the solution: Click VIEW > CHARACTER ENCODING > WESTERN (ISO-8859-1) Then click VIEW > CHARACTER ENCODING > AUTO-DETECT > OFF

All Replies (1)

user633449
user633449
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.