I cant delete a file called "backup duty lite"..it says it is protected how can i get rid of it?
I was able to uninstall a program with this name...but searched and found two more...I tried to delete them but it wont let me...says it is protected or in use
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I think the first step is to clean your computer, then we can come back to any lingering effects on Firefox.
You can try these free programs to scan for malware. Since you are running a one-time "on demand" scan, they should not conflict with your existing antivirus software. Sometimes you need to restart Windows in order to flush programs currently in memory, however, I'd try the scans first.
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- SUPERAntiSpyware
- AdwCleaner (ignore banner ads for other products)
- TDSSKiller - AntiRootkit Utility
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Were you able to get rid of the malware?