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Since upgrading have gotten a LOT of Program not responding msg

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  • Last reply by user633449

ShadowCo
ShadowCo
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Upgraded Firefox on a system running Win7, and since that time when I open it and attempt to do something get the error message "the program is not responding." Have uninstalled and reinstalled firefox and cleaned the system thinking it was a corrupt file, but nothing has improved. NEVER had these issues before the upgrad

Upgraded Firefox on a system running Win7, and since that time when I open it and attempt to do something get the error message "the program is not responding." Have uninstalled and reinstalled firefox and cleaned the system thinking it was a corrupt file, but nothing has improved. NEVER had these issues before the upgrad

All Replies (1)

user633449
user633449
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.