Question

This thread was archived. Please ask a new question if you need help.

why firefox always crashes whatever i do ?

17 replies
6 have this problem
1 view
Last reply by Musicman625

11 years ago

7/31/13, 1:47 AM

firefox always crashes and ask to restart or quit i tried reinstalling firefox tried using an old version even reinstalling the whole windows with trying xp , 7 & 8

after fresh install (after os replacement) it runs good but then ( may be 3 days later ) it starts crashing many times ( sometimes every 5 seconds )

this also occurs with other browsers such as internet explorer and others

this is very annoying , please help

firefox always crashes and ask to restart or quit i tried reinstalling firefox tried using an old version even reinstalling the whole windows with trying xp , 7 & 8 -------------------------------- after fresh install (after os replacement) it runs good but then ( may be 3 days later ) it starts crashing many times ( sometimes every 5 seconds ) this also occurs with other browsers such as internet explorer and others ----------------------------- this is very annoying , please help

Chosen solution

So other browsers crash too? If so you may need to check your RAM.

http://www.geekstogo.com/forum/topic/246994-guide-to-using-memtest86/

👍 1

Answer 1 · 2013-07-31 01:47:02

mohahat Question owner

7/31/13, 1:51 AM

this is the report details : _ AdapterDeviceID: 29c2 AdapterVendorID: 8086 Add-ons: mozilla_cc@internetdownloadmanager.com:7.3.51,{972ce4c6-7e08-4474-a285-3208198ce6fd}:10.0.2,troubleshooter@mozilla.org:1.1a AvailableVirtualMemory: 1796239360 BuildID: 20120215223356 CrashTime: 1375285541 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1374707651 Notes: AdapterVendorID: 8086, AdapterDeviceID: 29c2, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2697 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+

ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1079 StartupTime: 1375284463 SystemMemoryUsePercentage: 28 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 10.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] SEQPACKET 0 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 2 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6AF4AFC3-57CB-487B-9C5D-CBB81BF0D5A7}] SEQPACKET 5 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6AF4AFC3-57CB-487B-9C5D-CBB81BF0D5A7}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{87E0A6CD-4DFD-4D98-8E68-4C1EB43D57FC}] SEQPACKET 4 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{87E0A6CD-4DFD-4D98-8E68-4C1EB43D57FC}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] SEQPACKET 1 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 3 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about the state of the application when it crashed.

this is the report details : _ AdapterDeviceID: 29c2 AdapterVendorID: 8086 Add-ons: mozilla_cc@internetdownloadmanager.com:7.3.51,{972ce4c6-7e08-4474-a285-3208198ce6fd}:10.0.2,troubleshooter@mozilla.org:1.1a AvailableVirtualMemory: 1796239360 BuildID: 20120215223356 CrashTime: 1375285541 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1374707651 Notes: AdapterVendorID: 8086, AdapterDeviceID: 29c2, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2697 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1079 StartupTime: 1375284463 SystemMemoryUsePercentage: 28 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 10.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] SEQPACKET 0 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 2 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6AF4AFC3-57CB-487B-9C5D-CBB81BF0D5A7}] SEQPACKET 5 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6AF4AFC3-57CB-487B-9C5D-CBB81BF0D5A7}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{87E0A6CD-4DFD-4D98-8E68-4C1EB43D57FC}] SEQPACKET 4 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{87E0A6CD-4DFD-4D98-8E68-4C1EB43D57FC}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] SEQPACKET 1 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 3 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll This report also contains technical information about the state of the application when it crashed.

Answer 2 · 2013-07-31 01:47:02

cor-el

Moderator
Top 10 Contributor

7/31/13, 1:52 AM

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

See also:

Answer 3 · 2013-07-31 01:47:02

kobe

7/31/13, 1:52 AM

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Answer 4 · 2013-07-31 01:47:02

Santosh Venkatraman

7/31/13, 1:56 AM

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Answer 5 · 2013-07-31 01:47:02

mohahat Question owner

7/31/13, 2:50 AM

well thanks for response

i found tons of errors here the latest ones as you asked

bp-7fae385b-fd4b-4b5a-8fc8-16f012130731 bp-8594aeef-5400-4e6e-b49a-2028d2130731 bp-0e6e7541-4edd-406f-b04a-8f0162130731 bp-dfa00ea6-9ef7-4d8b-aa04-bf40d2130731 76cede54-0c02-4705-a801-7c30c79d2edd d2e86daf-dbff-4596-8a1e-b818e4f65769 c408a272-0416-48d3-b224-704c9a602017 6cc2ba57-9193-4b2e-b3f2-407c808574e6 1596833c-b0f3-45e4-90e5-71ba3c287787 1660e847-2000-4a8e-9678-2d15596ff00d a9e4ebdc-9f41-4467-9710-b03f3a42be9a bp-78a0f8ce-b26a-42ab-b0c8-e0f612130728 bp-03d9ab65-4ae8-4a36-911d-a9d7c2130728

i do not know what those mean >>> and there are more and more of them thanks again

Answer 6 · 2013-07-31 01:47:02

mohahat Question owner

7/31/13, 2:51 AM

well thanks for response

i found tons of errors here the latest ones as you asked

bp-7fae385b-fd4b-4b5a-8fc8-16f012130731
bp-8594aeef-5400-4e6e-b49a-2028d2130731
bp-0e6e7541-4edd-406f-b04a-8f0162130731
bp-dfa00ea6-9ef7-4d8b-aa04-bf40d2130731
76cede54-0c02-4705-a801-7c30c79d2edd
d2e86daf-dbff-4596-8a1e-b818e4f65769
c408a272-0416-48d3-b224-704c9a602017
6cc2ba57-9193-4b2e-b3f2-407c808574e6
1596833c-b0f3-45e4-90e5-71ba3c287787
1660e847-2000-4a8e-9678-2d15596ff00d
a9e4ebdc-9f41-4467-9710-b03f3a42be9a
bp-78a0f8ce-b26a-42ab-b0c8-e0f612130728
bp-03d9ab65-4ae8-4a36-911d-a9d7c2130728

i do not know what those mean >>> and there are more and more of them thanks again

Modified July 31, 2013, 6:26:45 AM PDT by cor-el

Answer 7 · 2013-07-31 01:47:02

mohahat Question owner

7/31/13, 2:52 AM

ok here the info :

 Application Basics

       Name
       Firefox

       Version
       10.0.2

       User Agent
       Mozilla/5.0 (Windows NT 6.2; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

       Profile Directory

         Open Containing Folder

       Enabled Plugins

         about:plugins

       Build Configuration

         about:buildconfig

       Crash Reports

         about:crashes

       Memory Use

         about:memory

 Extensions

       Name

       Version

       Enabled

ID

       IDM CC
       7.3.51
       true
       mozilla_cc@internetdownloadmanager.com

       Troubleshooter
       1.1a
       true
       troubleshooter@mozilla.org

 Modified Preferences

     Name

     Value

       accessibility.typeaheadfind.flashBar
       0

       browser.places.smartBookmarksVersion
       4

       browser.startup.homepage_override.buildID
       20120215223356

       browser.startup.homepage_override.mstone
       rv:10.0.2

       browser.tabs.warnOnClose
       false

       extensions.lastAppVersion
       10.0.2

       gfx.blacklist.direct2d
       2

       gfx.blacklist.layers.direct3d10
       2

       gfx.blacklist.layers.direct3d10-1
       2

       gfx.blacklist.layers.opengl
       4

       gfx.blacklist.webgl.opengl
       4

       network.cookie.prefsMigrated
       true

       places.database.lastMaintenance
       1374840064

       places.history.expiration.transient_current_max_pages
       80249

       plugin.disable_full_page_plugin_for_types
       application/pdf

       plugin.importedState
       true

       privacy.sanitize.migrateFx3Prefs
       true

       security.warn_viewing_mixed
       false

 Graphics

       Adapter Description
       Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)

       Vendor ID
       8086

       Device ID
       29c2

       Adapter RAM
       Unknown

       Adapter Drivers
       igdumd32

       Driver Version
       8.15.10.2697

       Driver Date
       10-1-2012

       Adapter RAM (GPU #2)
       Unknown

       Adapter Drivers (GPU #2)
       Unknown

       Direct2D Enabled
       Blocked for your graphics driver version.

       DirectWrite Enabled
       false (6.2.9200.16384)

       ClearType Parameters
       ClearType parameters not found

       WebGL Renderer
       Google Inc. -- ANGLE (Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)) -- OpenGL ES 2.0 (ANGLE 0.0.0.809)

       GPU Accelerated Windows
       0/1

ok here the info : Application Basics Name Firefox Version 10.0.2 User Agent Mozilla/5.0 (Windows NT 6.2; rv:10.0.2) Gecko/20100101 Firefox/10.0.2 Profile Directory Open Containing Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Crash Reports about:crashes Memory Use about:memory Extensions Name Version Enabled ID IDM CC 7.3.51 true mozilla_cc@internetdownloadmanager.com Troubleshooter 1.1a true troubleshooter@mozilla.org Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.places.smartBookmarksVersion 4 browser.startup.homepage_override.buildID 20120215223356 browser.startup.homepage_override.mstone rv:10.0.2 browser.tabs.warnOnClose false extensions.lastAppVersion 10.0.2 gfx.blacklist.direct2d 2 gfx.blacklist.layers.direct3d10 2 gfx.blacklist.layers.direct3d10-1 2 gfx.blacklist.layers.opengl 4 gfx.blacklist.webgl.opengl 4 network.cookie.prefsMigrated true places.database.lastMaintenance 1374840064 places.history.expiration.transient_current_max_pages 80249 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true privacy.sanitize.migrateFx3Prefs true security.warn_viewing_mixed false Graphics Adapter Description Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0) Vendor ID 8086 Device ID 29c2 Adapter RAM Unknown Adapter Drivers igdumd32 Driver Version 8.15.10.2697 Driver Date 10-1-2012 Adapter RAM (GPU #2) Unknown Adapter Drivers (GPU #2) Unknown Direct2D Enabled Blocked for your graphics driver version. DirectWrite Enabled false (6.2.9200.16384) ClearType Parameters ClearType parameters not found WebGL Renderer Google Inc. -- ANGLE (Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)) -- OpenGL ES 2.0 (ANGLE 0.0.0.809) GPU Accelerated Windows 0/1

Answer 8 · 2013-07-31 01:47:02

kobe

7/31/13, 3:07 AM

try to update firefox to version 22

to do this go to Firefox button/ Help > About Firefox > Check for updates

Answer 9 · 2013-07-31 01:47:02

mohahat Question owner

7/31/13, 3:34 AM

ok i will >> i was on 22 but thinking it was the problem i installed the old version 10 and stopped updates tying to solve

untill it update ,,, waiting for any other solutions

Answer 10 · 2013-07-31 01:47:02

mohahat Question owner

7/31/13, 3:48 AM

ok i updated to 22 >>> the same occurs : error details :

AdapterDeviceID: 0x29c2 AdapterVendorID: 0x8086 Add-ons: mozilla_cc@internetdownloadmanager.com:7.3.51,{972ce4c6-7e08-4474-a285-3208198ce6fd}:10.0.2,troubleshooter%40mozilla.org:1.1a AvailablePageFile: 5593997312 AvailablePhysicalMemory: 2353664000 AvailableVirtualMemory: 1739755520 BuildID: 20130618035212 CrashTime: 1375292821 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1373200479 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x29c2, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2697 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 364 StartupTime: 1375292582 SystemMemoryUsePercentage: 26 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 22.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] SEQPACKET 0 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 2 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6AF4AFC3-57CB-487B-9C5D-CBB81BF0D5A7}] SEQPACKET 5 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6AF4AFC3-57CB-487B-9C5D-CBB81BF0D5A7}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{87E0A6CD-4DFD-4D98-8E68-4C1EB43D57FC}] SEQPACKET 4 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{87E0A6CD-4DFD-4D98-8E68-4C1EB43D57FC}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] SEQPACKET 1 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 3 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about the state of the application when it crashed.

ok i updated to 22 >>> the same occurs : error details : ---------------------------- AdapterDeviceID: 0x29c2 AdapterVendorID: 0x8086 Add-ons: mozilla_cc@internetdownloadmanager.com:7.3.51,{972ce4c6-7e08-4474-a285-3208198ce6fd}:10.0.2,troubleshooter%40mozilla.org:1.1a AvailablePageFile: 5593997312 AvailablePhysicalMemory: 2353664000 AvailableVirtualMemory: 1739755520 BuildID: 20130618035212 CrashTime: 1375292821 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1373200479 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x29c2, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2697 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 364 StartupTime: 1375292582 SystemMemoryUsePercentage: 26 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 22.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] SEQPACKET 0 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 2 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6AF4AFC3-57CB-487B-9C5D-CBB81BF0D5A7}] SEQPACKET 5 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6AF4AFC3-57CB-487B-9C5D-CBB81BF0D5A7}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{87E0A6CD-4DFD-4D98-8E68-4C1EB43D57FC}] SEQPACKET 4 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{87E0A6CD-4DFD-4D98-8E68-4C1EB43D57FC}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] SEQPACKET 1 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 3 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll This report also contains technical information about the state of the application when it crashed.

Answer 11 · 2013-07-31 01:47:02

mohahat Question owner

7/31/13, 3:49 AM

after updating to 22

 Application Basics

       Name
       Firefox

       Version
       22.0

       User Agent
       Mozilla/5.0 (Windows NT 6.2; rv:22.0) Gecko/20100101 Firefox/22.0

       Build Configuration

         about:buildconfig

 Extensions

       Name

       Version

       Enabled

ID

       IDM CC
       7.3.51
       true
       mozilla_cc@internetdownloadmanager.com

       Troubleshooter
       1.1a
       true
       troubleshooter@mozilla.org

 Important Modified Preferences

     Name

     Value

       accessibility.typeaheadfind.flashBar
       0

       browser.cache.disk.capacity
       358400

       browser.cache.disk.smart_size.first_run
       false

       browser.cache.disk.smart_size.use_old_max
       false

       browser.cache.disk.smart_size_cached_value
       808960

       browser.places.smartBookmarksVersion
       4

       browser.search.update
       false

       browser.startup.homepage_override.buildID
       20130618035212

       browser.startup.homepage_override.mstone
       22.0

       browser.tabs.warnOnClose
       false

       extensions.lastAppVersion
       22.0

       gfx.blacklist.direct2d
       2

       gfx.blacklist.layers.direct3d10
       2

       gfx.blacklist.layers.direct3d10-1
       2

       gfx.blacklist.layers.opengl
       4

       gfx.blacklist.webgl.opengl
       4

       network.cookie.prefsMigrated
       true

       places.database.lastMaintenance
       1374840064

       places.history.expiration.transient_current_max_pages
       80249

       plugin.disable_full_page_plugin_for_types
       application/pdf

       plugin.importedState
       true

       privacy.sanitize.migrateFx3Prefs
       true

       security.warn_viewing_mixed
       false

       storage.vacuum.last.index
       0

       storage.vacuum.last.places.sqlite
       1374840060

 Graphics

       Adapter Description
       Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)

       Adapter Drivers
       igdumd32

       Adapter RAM
       Unknown

       Device ID
       0x29c2

       DirectWrite Enabled
       false (6.2.9200.16384)

       Driver Date
       10-1-2012

       Driver Version
       8.15.10.2697

       GPU #2 Active
       false

       GPU Accelerated Windows
       0/1 Basic

       Vendor ID
       0x8086

       WebGL Renderer
       Google Inc. -- ANGLE (Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0))

       AzureCanvasBackend
       skia

       AzureContentBackend
       none

       AzureFallbackCanvasBackend
       cairo

 JavaScript

       Incremental GC
       true

 Accessibility

       Activated
       false

       Prevent Accessibility
       0

 Library Versions

       Expected minimum version

       Version in use

       NSPR
       4.9.6
       4.9.6

       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSUTIL
       3.14.3.0
       3.14.3.0

after updating to 22 Application Basics Name Firefox Version 22.0 User Agent Mozilla/5.0 (Windows NT 6.2; rv:22.0) Gecko/20100101 Firefox/22.0 Build Configuration about:buildconfig Extensions Name Version Enabled ID IDM CC 7.3.51 true mozilla_cc@internetdownloadmanager.com Troubleshooter 1.1a true troubleshooter@mozilla.org Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 808960 browser.places.smartBookmarksVersion 4 browser.search.update false browser.startup.homepage_override.buildID 20130618035212 browser.startup.homepage_override.mstone 22.0 browser.tabs.warnOnClose false extensions.lastAppVersion 22.0 gfx.blacklist.direct2d 2 gfx.blacklist.layers.direct3d10 2 gfx.blacklist.layers.direct3d10-1 2 gfx.blacklist.layers.opengl 4 gfx.blacklist.webgl.opengl 4 network.cookie.prefsMigrated true places.database.lastMaintenance 1374840064 places.history.expiration.transient_current_max_pages 80249 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true privacy.sanitize.migrateFx3Prefs true security.warn_viewing_mixed false storage.vacuum.last.index 0 storage.vacuum.last.places.sqlite 1374840060 Graphics Adapter Description Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0) Adapter Drivers igdumd32 Adapter RAM Unknown Device ID 0x29c2 DirectWrite Enabled false (6.2.9200.16384) Driver Date 10-1-2012 Driver Version 8.15.10.2697 GPU #2 Active false GPU Accelerated Windows 0/1 Basic Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)) AzureCanvasBackend skia AzureContentBackend none AzureFallbackCanvasBackend cairo JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.9.6 4.9.6 NSS 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSMIME 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSSL 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSUTIL 3.14.3.0 3.14.3.0

Answer 12 · 2013-07-31 01:47:02

kobe

7/31/13, 5:09 AM

disable hardware acceleration

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Answer 13 · 2013-07-31 01:47:02

mohahat Question owner

7/31/13, 5:56 AM

ok i disabled hardware acceleration nothing changed >>>> still crashing

Answer 14 · 2013-07-31 01:47:02

kobe

7/31/13, 6:03 AM

Chosen Solution

So other browsers crash too? If so you may need to check your RAM.

http://www.geekstogo.com/forum/topic/246994-guide-to-using-memtest86/

Answer 15 · 2013-07-31 01:47:02

mohahat Question owner

7/31/13, 6:06 AM

ya other browsers crash too i have 2 RAM i will try remove one by another and see

Answer 16 · 2013-07-31 01:47:02

mohahat Question owner

7/31/13, 6:45 AM

i think the problem was my 2 GB RAM >> after i removed it .. a slower PC :) but with no crash till now and i am waiting .. thanks everybody i will try to change that stupid ram if no crash happens next few days

and thanks again for help

Answer 17 · 2013-07-31 01:47:02

Musicman625

10/4/13, 7:03 PM

Here's one fix that worked for me: I just started having this problem, severely...... with Internet Explorer and Firefox. So I checked the video .dll files (my card is an ATI so I looked at all of the .dll files starting with "ati") in Windows > "System 32" folder, AND the Windows > System 32 > "dllcache" folder. After I looked at each ATI video .dll file's Properties I found the same named .dll files did not match!! I simply found the most current ones, then copied those and replaced the older ones.

Problem fixed!! It was crashing sometimes in seconds from opening Firefox OR Internet Explorer. Flash Player was constantly crashing too if the pages stayed open long enough for that to even run. Not anymore!!

Search Support

why firefox always crashes whatever i do ?

Chosen solution

All Replies (17)

Chosen Solution

Explore by product

Explore by topic

Browse by product

Browse all forum threads by topic

Get help with

Search Support

why firefox always crashes whatever i do ?

Chosen solution

All Replies (17)

Chosen Solution