Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Accessing add-ons page fails due to https

more options

Since a recent upgrade of Firefox each time I use the Google Search provider in the search bar it fails because it uses https. I removed the Google search provider and attempted to re-install it but when I click on the 'Get More Search Engines' link Firefox attempts to connect to addons.mozilla.org again with https so it fails. It seems as though some recent update has switched a lot of sites over to https causing them to fail. This upgrade has turned the best browser I have into a completely unusable one. Please fix this TOP PRIORITY!!!!

Since a recent upgrade of Firefox each time I use the Google Search provider in the search bar it fails because it uses https. I removed the Google search provider and attempted to re-install it but when I click on the 'Get More Search Engines' link Firefox attempts to connect to addons.mozilla.org again with https so it fails. It seems as though some recent update has switched a lot of sites over to https causing them to fail. This upgrade has turned the best browser I have into a completely unusable one. Please fix this TOP PRIORITY!!!!

Chosen solution

Fixed it! Our I.T. department implemented WebSense and the root certificate isn't automatically installed into Firefox. Importing it manually fixed the problem.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Fixed it! Our I.T. department implemented WebSense and the root certificate isn't automatically installed into Firefox. Importing it manually fixed the problem.

more options

Hey there,

I think it's an issue that many users are facing. Thanks for the info.

Modified by Santosh Venkatraman