Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firfox Download to Win 7 - get "run" but not the startup - cannot load Firefox

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by ejacoby

more options

My Hard rd Drive crashed.. I installed Win 7 64 bit again. I cannot get Firefox to install. It gets to the Setup and stops --- it will not work. I've had Firefox for years and have run it fine on the Windows 7 64bit bit no problem ... What can I do to get Firefox on my PC?

My Hard rd Drive crashed.. I installed Win 7 64 bit again. I cannot get Firefox to install. It gets to the Setup and stops --- it will not work. I've had Firefox for years and have run it fine on the Windows 7 64bit bit no problem ... What can I do to get Firefox on my PC?

Chosen solution

All Replies (3)

more options

Chosen Solution

more options

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

You can do a disk check with the chkdsk.exe program.
If you run the chkdsk.exe program from a cmd.exe Command window then you can read the response from the chkdsk.exe program.
Open a cmd.exe window:
Start > Run: cmd.exe <press Enter>
At the command prompt (>) type or Copy&Paste: chkdsk.exe /f /r <press Enter> (put a space before /f and /r)
If you get something like: Would you like to schedule this volume to be checked the next time the system restarts? y/n then answer the question with "Y" and close all programs and reboot the computer.


Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

The link to Mozilla for a full download worked great. Thanks!