Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I don't know what I downloaded that caused the problem, but now when I try to make a new folder on the desktop of my new Windows 7 computer, I have only the fol

more options

I don't know what I downloaded that caused the problem, but now when I try to make a new folder on the desktop of my new Windows 7 computer, I have only the following choices: Shortcut, Bitmap Image, Contact, Microsoft Word Document, Journal Document, Microsoft Powerpoint Presentation, Text Document, Microsoft Excel Worksheet, and Briefcase. No new folder choice. Anyone have any ideas how I can correct the problem?

I don't know what I downloaded that caused the problem, but now when I try to make a new folder on the desktop of my new Windows 7 computer, I have only the following choices: Shortcut, Bitmap Image, Contact, Microsoft Word Document, Journal Document, Microsoft Powerpoint Presentation, Text Document, Microsoft Excel Worksheet, and Briefcase. No new folder choice. Anyone have any ideas how I can correct the problem?

All Replies (1)

more options

This support forum is for Firefox related issues. The volunteers on this forum can only help with Firefox issues.

Please consider contacting another support service like Ask.com.

Sorry.