after virus problem I downloaded firefox from another browser and opened it to install. Firefox now asks permission to open each time I clik the icon. I then re
After virus problem which would not let all parts of the browser page open, I downloaded Firefox from another browser and opened it to install.
Firefox now asks permission to open each time I click the icon. I have shut off the computer and on several times. I then re-installed the browser but still it asks permission to open.
It seems to work again but can I get rid of opening permission request please? I may have 2 versions of the browser in the computer or the new program did not replace the old?
If I uninstall the program will I lose my bookmarks? Please can you help?
All Replies (3)
Mozilla Firefox stores all your personal settings, such as bookmarks, passwords and extensions, in a profile folder on your computer
- http://kb.mozillazine.org/Profile_backup
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
Note: You might want to print these steps or view them in another browser.
- Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
- After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Thank you.
Can you attach a screenshot?
- http://en.wikipedia.org/wiki/Screenshot
- https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
Check that Firefox isn't set to run as Administrator.
Right-click the Firefox desktop shortcut and choose "Properties".
Make sure that all items are deselected in the "Compatibility" tab of the Properties window.
- Privilege Level: "Run this program as Administrator" should not be selected
- "Run this program in compatibility mode for:" should not be selected
Hello iamjayakumars and cor-el
Thank you for your suggestions . I looked under both C:\Program Files\Mozilla Firefox and C:\Program Files (x86)\Mozilla Firefox but could not find the Firefox installation folder ??
I right clicked the Firefox icon - properties -Compatibility Tab and discovered that it had been ticked for Windows XP (service pack 3) . My system is windows 7. But when I un-ticked the box ..Firefox presented itself with the faulty webpage -most blacked out - being my original problem. When I ticked the box , Monzilla was working again but asking for permission to open.
The program was not running as Administrator (as not ticked)
Any further ideas please ? Thank you for trying Best regards Samuel