Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

App crash report

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

hazzard89
hazzard89
more options

Hello,


I've red a couple of things on this forum and found out that you needed the App crash ID of the 5 most recent crashes to fix the Firefox App Crash. Because I can't seem to open up firefox. So here they are.

Crash-ID: bp-9f988711-b511-47f4-8c6f-dfb882131012 Crash-ID: bp-46ceb4a6-82cf-4dcd-a29b-966912130723 Crash-ID: bp-418cd23d-3762-4ce6-8274-743202130507 Crash-ID: bp-835b8fa2-5492-464d-9f51-be3af2130505 Crash-ID: bp-e398acce-f08b-4e4c-82b1-9ac352130422

Hello, I've red a couple of things on this forum and found out that you needed the App crash ID of the 5 most recent crashes to fix the Firefox App Crash. Because I can't seem to open up firefox. So here they are. Crash-ID: bp-9f988711-b511-47f4-8c6f-dfb882131012 Crash-ID: bp-46ceb4a6-82cf-4dcd-a29b-966912130723 Crash-ID: bp-418cd23d-3762-4ce6-8274-743202130507 Crash-ID: bp-835b8fa2-5492-464d-9f51-be3af2130505 Crash-ID: bp-e398acce-f08b-4e4c-82b1-9ac352130422

All Replies (3)

Andrew
Andrew
  • Moderator
more options

These are old bug reports. The latest one is this: https://crash-stats.mozilla.com/report/index/9f988711-b511-47f4-8c6f-dfb882131012

Not sure of the cause of this but can you open Firefox in safe mode? http://mzl.la/MwuO4X

hazzard89
hazzard89 Question owner
more options

Hey no, it doesn't start in Safe mode either. what should I do?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a problem with BitGuard.