Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
2. Under "Time range to clear", select "Everything".
3. Now, click the arrow next to Details to toggle the Details list active.
4. From the details list, check Cache and Cookies and uncheck everything else.
5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

If the above suggestion does not resolve the problem, could you describe the problem in more detail? For example, is the game cut off on the right side, or on the bottom? If you right-click the game, does it appear to use the Flash plugin or the Java plugin? Does it make any difference if you reset the zoom level on the page using Ctrl+0 (that's a zero)?

Thank you for your suggestion, I cleared the cache as you said but still exactly the same problem, but thank you anyway :)

the top half of the page is shown, the bottom half is completely white, if I go back to my facebook home page I can see everything, but in castle age I only see the top half of the page. I've just spoken to a friend who also uses multifox, he said he can't get his to work with castle age anymore either, but his firefox works ok?? as for the plug in, when I cleared the cache it said it was waiting for the flash plugin to work

Do you think Multifox is a factor? You could disable it, or you could try Firefox's Safe Mode as a test to see whether disabling all extensions resolves the issue.

Firefox's Safe Mode is a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled *

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

* Flash and other plugins still run in safe mode.

I don't think so as it was working fine until a few days ago, also when castle age won't work at all using firefox now, yet it was working perfectly, a friend recommended multifox as it enables me to have several accounts open at once, which is perfect for what I need, as I said, everything was working perfectly until a few days ago, there haven't been any windows updates so I can't even blame that! :)

You can try is it works in a "New Private Window".

Note that Firefox 25 has been released, so you can check for updates in "Help > About".

I just tried the private window with exactly the same results, also checked the updates and I'm using version 25.0

Possibly related:

• CA not loading. white screen - Castle Age Forums - some completely blank, one half screen, may affect multiple FB games

I don't know whether you use any other Facebook games, but if so, do they have the same issue? By default, the space occupied by a plugin is not very tall. Style rules in the page generally define the height. Perhaps there is a problem with a Facebook style sheet (or an add-on that filters out some Facebook content)?

Did you try Firefox's Safe Mode as a test?

I play a couple of other games on facebook, Ghost Saga, Avengers, Criminal case, they all work fine and show the full screen, it's only doing it with castle age, and only for the last few days, before that it was fine?

Hi all, thank you to all who tried to help me with my problem, just to let you know the problem is now solved. It was Avast, it was blocking certain parts of social network data, I disabled Avast and now it works perfectly, (it was ok before but a new update caused the problem).

Thanks again for all your suggestions and help :)