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I am completely lost and angry ever since the red "X' and gray up & downs and all the familiar things went away, and I NEED TO TALK WITH SOMEONE since i only us

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

tomhunter
tomhunter
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I cannot use any of the lingo u sent with each button I press. My red "X" disappeared, all the things I used for 7 or 8 years using only sports ball scores, email and a few websites.

My telephone numbers are: Landline xxx-xxx-xxxx

mobile: xxx-xxx-xxxx

(phone numbers removed by Moderator. We do not provide support by phone - c)

For the last week and a half I have seen all the features I knew with bellsouth, at & t , and lately www.yahoo.com disappear. I am 75 years old, but not dead, and I've missed some VERY valuable messages from my daughters and friends because Firefox came in and wiped out everything (almost) of the familiar .


PLEASE CALL ME and I will try to tell you what my problems are. The changes were made without my permission, and have caused damage to my stress, missed meetings and financial harm Let's stop the damage and tell me how to get my old camputer back

Thank You,

Tom Hunter, Raleigh, NC

I cannot use any of the lingo u sent with each button I press. My red "X" disappeared, all the things I used for 7 or 8 years using only sports ball scores, email and a few websites. My telephone numbers are: Landline xxx-xxx-xxxx mobile: xxx-xxx-xxxx ''(phone numbers removed by Moderator. We do not provide support by phone - c)'' For the last week and a half I have seen all the features I knew with bellsouth, at & t , and lately www.yahoo.com disappear. I am 75 years old, but not dead, and I've missed some VERY valuable messages from my daughters and friends because Firefox came in and wiped out everything (almost) of the familiar . PLEASE CALL ME and I will try to tell you what my problems are. The changes were made without my permission, and have caused damage to my stress, missed meetings and financial harm Let's stop the damage and tell me how to get my old camputer back Thank You, Tom Hunter, Raleigh, NC

Modified by cor-el

All Replies (2)

iamjayakumars
iamjayakumars
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

If you have made changes to Advanced font settings like increasing the minimum/default font size then try the default minimum setting "none" and the default font size 16 in case the current setting is causing problems.

  • Tools > Options > Content : Fonts & Colors > Advanced > Minimum Font Size (none)

Make sure that you allow pages to choose their own fonts.

  • Tools > Options > Content : Fonts & Colors > Advanced: [X] "Allow pages to choose their own fonts, instead of my selections above"

Make sure that you allow pages to choose their own colors.

  • Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

Note that these settings affect background images.

See also: