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When I have an email with an attachment, I can now only "save" the attachment. How can I open before I decide if I want to save?

  • 5 replies
  • 7 have this problem
  • 236 views
  • Last reply by imagine1959

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I used to have an option to "open" attachments as well as "save" them. This ability has disappeared and I am unable to just "open" an attachment, or a form, for that matter, on a website. I can only "save". I have no idea why I can no longer "open" anything. How do I get this option again? I have tried settings for Mozilla and I don't see it there.

Very sad, am I.

Barbara

I used to have an option to "open" attachments as well as "save" them. This ability has disappeared and I am unable to just "open" an attachment, or a form, for that matter, on a website. I can only "save". I have no idea why I can no longer "open" anything. How do I get this option again? I have tried settings for Mozilla and I don't see it there. Very sad, am I. Barbara

All Replies (5)

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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

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You can try to bypass the cache and see what happens.

Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)
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I did a reset back to factory defaults and it did not fix the problem - - help!

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It is not a webpage that I have trouble with, it is attachments to emails; both text and photos.

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I have the same complaint. It's so annoying that I've stopped using Firefox and have gone back to Windows Internet Explorer.