Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

HTML5 audio plugin not working on Mac OS10.x with FF25.0.1

  • 4 replies
  • 5 have this problem
  • 1 view
  • Last reply by cor-el

OwlsHeadBiz
OwlsHeadBiz
more options

My client recently contacted me to let me know that the latest version of Firefox (25.0.1) is not playing his music. I had many people test the page (http://erickschroder.com/music/), and no one using FF25.0.1 on a Mac was able to play the music. All of us on Windows could play the music with no problem. He is seeking resolution. I can't find this as a known issue, but of course I don't yet know what the technical cause is. I don't have a Mac, so I can't test any more completely than this. What I'm told is that the audio player appears, but the music does not play when you click on a song title (as it is designed to do), nor when you click on the play button.

My client recently contacted me to let me know that the latest version of Firefox (25.0.1) is not playing his music. I had many people test the page (http://erickschroder.com/music/), and no one using FF25.0.1 on a Mac was able to play the music. All of us on Windows could play the music with no problem. He is seeking resolution. I can't find this as a known issue, but of course I don't yet know what the technical cause is. I don't have a Mac, so I can't test any more completely than this. What I'm told is that the audio player appears, but the music does not play when you click on a song title (as it is designed to do), nor when you click on the play button.

All Replies (4)

OwlsHeadBiz
OwlsHeadBiz Question owner
more options

FYI: the system details on the right are NOT specific to the problem. I am NOT having this problem on my own system, which is what is described in the right hand column.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I don't know what the issue is, but the script behind the page has received two updates since the Jan. 1 version. Perhaps one of those resolves this issue?

http://schillmania.com/projects/soundmanager2/doc/download/#history

OwlsHeadBiz
OwlsHeadBiz Question owner
more options

Thanks for your reply. I'm a little frustrated because I don't have a Mac on which to test and so I can't see exactly what is happening. The client is not in a position to explain in any more detail than "it doesn't play when I click". Plugin creator suggests he can't fix it, so I'm in a bit of a bind. The plugin worked fine until Firefox was updated... and maybe one of these script updates will fix it. I'll try uploading the latest version and will see what happens. I'll keep you posted!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I can only make it play if I have enabled MP3 support for the built-in HTML5 media player. It doesn't seem to fallback to Flash. I'm on Linux and I do not have the sound in older Firefox versions or with media.gstreamer.enabled set to false. I'm not sure about the support on Mac for MP3 via the audio tag, assuming that it is done this way as I do not see any media player in the DOM (I see a lot of script referencing a player1 component, but can't find it in the DOM Inspector).

  • bug 851290 - Use GStreamer on Mac for H.264/MP3/AAC playback (instead of AV Foundation)