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cannot start firefox

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

yukako
yukako
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I installed firefox.
when I double click the icon, something is working and there's firefox exe. on task manager.
but firefox doesn't start, just back to as before when i tried to start.
Uninstalled and re installed but nothing changed.

I installed firefox. <br /> when I double click the icon, something is working and there's firefox exe. on task manager.<br /> but firefox doesn't start, just back to as before when i tried to start.<br /> Uninstalled and re installed but nothing changed.

Modified by cor-el

All Replies (2)

titoxproxy
titoxproxy
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Hello yukako,

Do you use Windows? If yes please follow those steps:

Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

- Do you use other browsers ? Sometimes they are blocking each other.

Do not hesitate to contact us further.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: