Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

What happened to Firefox Live Chat?

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by James

gremlinkurst
gremlinkurst
more options

What happened to Firefox Live Chat support? This is not Live Chat, yet, this is the most relevant link I'd found, and this is NOT Live Chat. Don't you think that if Live Chat had been discontinued that the most relevant links would be to posts asking what the hell happened to it?

What happened to Firefox Live Chat support? This is not Live Chat, yet, this is the most relevant link I'd found, and this is NOT Live Chat. Don't you think that if Live Chat had been discontinued that the most relevant links would be to posts asking what the hell happened to it?

All Replies (3)

gremlinkurst
gremlinkurst Question owner
more options

Update: Firefox Live Chat support has been retired. (Source Cite: http://www.ghacks.net/2008/01/02/firefox-live-chat-support/)

I guess Firefox moguls have elected to adopt a typical Microsoft "skrew yoo" attitude. Typical.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I think there weren't enough volunteers available to staff live chat, and given the choice of how to allocate resources, the knowledge base and forum were given priority because they reach many more users through search engines. Lately volunteers have taken to Twitter.

Why do you prefer to use Live Chat?

James
James
  • Top 25 Contributor
  • Moderator
more options

There is live chat of sorts on the Mozilla irc channels like those mentioned in https://wiki.mozilla.org/IRC#Commonly_Used_Mozilla_IRC_Channels